Thank you for contacting YouTube! (Like I had a choice!)
Date: Fri, 12 Jan 2007 18:31:26 -0000
From: "YouTube Support"
To: "Citizen Quasar"
Subject: Re: [#100336198] Product Question: Other Site Issues
We receive tons of questions every day, and add common questions and
answers to this automated email whenever we come across new ones. We
will review your inquiry and if we're certain your question has been
answered by one of the attached "Frequently Asked Questions," you will not
receive an additional response from us. That said, please look through
the questions and answers below. If your question requires a personal
response, please be patient; we will get to your question as soon as we
can!
Also, please remember for future questions to check out our Help Center
at: http://www.youtube.com/t/help_center. In most cases, we really
think you'll find what you're looking for!
Regards,
The YouTube Team
*** How do I search for another YouTube user?
To search for another YouTube user, please perform the following:
1. Go to http://www.youtube.com
2. Click the "My Account" link on the main page then "All Contacts"
under "Friends & Contacts"
3. Type your friend’s user name in the "See if your friends are
already on YouTube" box.
You can also perform a search for their user name then select
"Channels" on the left.
*** How do I change the thumbnail on my video?
Unfortunately there is no way to change the screen shot that we capture
for your video. We may add this feature in the future.
What you could do in the meantime is edit the video so it is just a
little bit shorter and then upload this new edited video to the site.
YouTube will grab a different screen shot of this one because the length
of the video is now different.
*** Why are my comments not posting?
Depending on a user's preference comments on their videos may require
approval before being displayed. If the user declines the comment,
removes your comment, or does not actively approve comments to their video
your comment may not appear. You may also be over your posting limit
or have not confirmed your email address. Clearing your cookies may
help as well. Instructions for clearing your cookies are available at the
bottom of this email.
*** Why can't I send messages?
Due to a recent outburst of message spamming on our site we have
implemented changes that require users to confirm their email address before
being able to send messages, and that throttles the number of messages
that can be sent at a time. To request a confirmation email go to the
"Upload" button at the top of our website after logging in. You might
want to try looking in your spam folder if you can't see it in your
Inbox. Clearing your cookies may help as well. Instructions for clearing
your cookies are available at the bottom of this email.
*** How do I clear my cookies?
Internet Explorer 7
1. Click on "Tools" > "Internet Options" > "General" again.
2. Click the "Delete..." button.
3. Under the heading "Cookies," click on "Delete cookies..."
4. Click "Yes" for the "Delete all cookies in the Temporary Internet
Files folder?" prompt.
5. Click "Close" to exit.
Internet Explorer 6
1. Select "Tools" > "Internet Options" > "General" again.
2. Under the heading "Temporary Internet files," click on "Delete
Cookies..."
3. Click "OK" for the "Delete all cookies in the Temporary Internet
Files folder?" prompt.
4. Click "OK" to exit.
FireFox 2:
1. Click on "Tools" > "Options" > "Privacy."
2. Under the "Private Data" heading, click on the "Clear Now" button.
3. Click "OK" to exit.
FireFox 1.x:
1. Click on "Tools" > "Options" > "Privacy."
2. Click on "Cookies" > "Clear."
3. Click "OK" to exit.
Original Message Follows:
------------------------
From: "Citizen Quasar"
Subject: Product Question: Other Site Issues
Date: Fri, 12 Jan 2007 10:31:05 -0800 (PST)
Sub-subject: Other Site Issues
User-Agent: ...
Username: ___________ Video: None
I am ___________ on YouTube.
My blog is at http://citizenquasar.blogspot.com
Yesterday, all of my YouTube video posts in my blog turned white and do
not play. How do I correct this?
Thank you.
---CQ
From: "YouTube Support"
To: "Citizen Quasar"
Subject: Re: [#100336198] Product Question: Other Site Issues
We receive tons of questions every day, and add common questions and
answers to this automated email whenever we come across new ones. We
will review your inquiry and if we're certain your question has been
answered by one of the attached "Frequently Asked Questions," you will not
receive an additional response from us. That said, please look through
the questions and answers below. If your question requires a personal
response, please be patient; we will get to your question as soon as we
can!
Also, please remember for future questions to check out our Help Center
at: http://www.youtube.com/t/help_center. In most cases, we really
think you'll find what you're looking for!
Regards,
The YouTube Team
*** How do I search for another YouTube user?
To search for another YouTube user, please perform the following:
1. Go to http://www.youtube.com
2. Click the "My Account" link on the main page then "All Contacts"
under "Friends & Contacts"
3. Type your friend’s user name in the "See if your friends are
already on YouTube" box.
You can also perform a search for their user name then select
"Channels" on the left.
*** How do I change the thumbnail on my video?
Unfortunately there is no way to change the screen shot that we capture
for your video. We may add this feature in the future.
What you could do in the meantime is edit the video so it is just a
little bit shorter and then upload this new edited video to the site.
YouTube will grab a different screen shot of this one because the length
of the video is now different.
*** Why are my comments not posting?
Depending on a user's preference comments on their videos may require
approval before being displayed. If the user declines the comment,
removes your comment, or does not actively approve comments to their video
your comment may not appear. You may also be over your posting limit
or have not confirmed your email address. Clearing your cookies may
help as well. Instructions for clearing your cookies are available at the
bottom of this email.
*** Why can't I send messages?
Due to a recent outburst of message spamming on our site we have
implemented changes that require users to confirm their email address before
being able to send messages, and that throttles the number of messages
that can be sent at a time. To request a confirmation email go to the
"Upload" button at the top of our website after logging in. You might
want to try looking in your spam folder if you can't see it in your
Inbox. Clearing your cookies may help as well. Instructions for clearing
your cookies are available at the bottom of this email.
*** How do I clear my cookies?
Internet Explorer 7
1. Click on "Tools" > "Internet Options" > "General" again.
2. Click the "Delete..." button.
3. Under the heading "Cookies," click on "Delete cookies..."
4. Click "Yes" for the "Delete all cookies in the Temporary Internet
Files folder?" prompt.
5. Click "Close" to exit.
Internet Explorer 6
1. Select "Tools" > "Internet Options" > "General" again.
2. Under the heading "Temporary Internet files," click on "Delete
Cookies..."
3. Click "OK" for the "Delete all cookies in the Temporary Internet
Files folder?" prompt.
4. Click "OK" to exit.
FireFox 2:
1. Click on "Tools" > "Options" > "Privacy."
2. Under the "Private Data" heading, click on the "Clear Now" button.
3. Click "OK" to exit.
FireFox 1.x:
1. Click on "Tools" > "Options" > "Privacy."
2. Click on "Cookies" > "Clear."
3. Click "OK" to exit.
Original Message Follows:
------------------------
From: "Citizen Quasar"
Subject: Product Question: Other Site Issues
Date: Fri, 12 Jan 2007 10:31:05 -0800 (PST)
Sub-subject: Other Site Issues
User-Agent: ...
Username: ___________ Video: None
I am ___________ on YouTube.
My blog is at http://citizenquasar.blogspot.com
Yesterday, all of my YouTube video posts in my blog turned white and do
not play. How do I correct this?
Thank you.
---CQ
posted by Citizen Quasar at 12:17 PM
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